This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

If you cannot use all of the functions on our website you may need to update your browser or use Firefox or Chrome as your internet browser.


Patients of Oldfield Surgery .......We are holding a Patient Participation Group meeting on Monday 4th December at 6.30pm in the surgery, if you wish to attend this meeting please contact the surgery either my Telephone 01225 421137 or by email oldfieldsurgery@nhs.net. Thank you

URGENT APPOINTMENTS

Urgent Appointments

Why does the receptionist need to ask what's wrong with me?

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.

Reception staff are trained to ask certain questions in order to ensure that you receive:-

  • the most appropriate medical care
  • from the most appropriate health professional
  • at the most appropriate time

Receptionists are asked to collect brief information from patients:-

  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a receptionist in private, away from reception.
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

THANK YOU FOR YOUR SUPPORT.

 

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website